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FORUM RULES (MUST READ)

GAMEVIL USA welcomes you to our community forums! We love being able to provide a place for our players to gather and discuss the games they play! Our players mean everything to us and we enjoy hearing your opinions (good or bad) about the products we provide to you. This means providing a safe, constructive and pro-active environment for every player new to veteran to come and provide their feedback, and hopefully make some new friends in the process! Below we have detailed the forums Code of Conduct with the intent to inform our players of the rules and regulations of using and posting on these forums. We hope you enjoy these forums as much as we enjoying having them for you! Thank you!

GAMEVIL USA Forum Code of Conduct:

Disciplinary action for violating forum rules will typically take one of the following forms, depending on severity:

• Warning
• Temporary Ban
• Permanent Ban

1. We encourage our players to create fun and innovative forum names that can distinguish themselves to the rest of the forum community. When choosing a forum name please be mindful of the community and refrain from using any names that contain profanity, sexual language/actions, and impersonating GAMEVIL employees. This includes abbreviations, slang, and other bypasses. Inappropriate forum names will result in the account banned from the forums.

2. We will not tolerate rudeness, insulting posts, personal attacks, harassment, name & shame, or purposeless inflammatory posts. Any abuse towards our Community Managers, in any form, will not be tolerated. If behavior is deemed to be toxic, Community Managers may ban forum members without notice.

3. We will not tolerate inappropriate, sexual, vulgar, discriminatory or offensive language of any sort, this includes simulated, insinuated and abbreviated swearing. We ask that all posts pertain to our games and posts referring to illegal activities (drugs, pirating, crimes), Sexual activities and Terms of Service abuse such as hacking, account trading, and account selling will be removed from the forums and the poster could face ban from the forums. This policy also includes inappropriate or profane language that could offend players who read them. Community Managers have a final say on what is deemed inappropriate and there will be no chance for appeals.

4. GAMEVIL encourages players to be active on the forums and feel safe while doing so. This means that spamming another player on their thread or creating a thread to denigrate another player will not be tolerated. Any player found spamming, harassing or flaming another player on the forums will have the posts removed and could face a ban from the forums.

5. We understand that players may have strong feelings toward a specific subject. However please refrain from creating multiple threads of the same topic or discussions to overwhelm the forums. Bumping (repeated posting on a thread to keep it going or visible) is also not allowed. Players found in violation of this will have the threads deleted and may be subject to forum ban.

6. Advertising referral websites, phishing websites, or other malicious links is strictly prohibited. This also includes threads that contain links to non-GAMEVIL games. Any players found posting these types of threads will be banned from the forums.

7. Always post in the correct channel. Unrelated posts will be deleted or moved. Any groups created within the GAMEVIL forums must be pertaining to GAMEVIL or GAMEVIL titles. Any created groups found to be related to any other subjects will be deleted and the creator of said groups could face actions taken against their GAMEVIL forum account.

8. Players found to be posting unapproved, unannounced, or unofficial content based on speculation is subject to deletion, or temporary account suspension. Action taken is based on severity of infraction. This includes speculated future content notes taken from any other site that isn't GAMEVIL USA, unannounced coupon codes, or third party fan sites that may feature potentially leaked content.

9. Do not post or send any (disciplinary) actions taken by Community Managers or Moderators, such as banning, deleting posts, etc. Posting or sending private messages that are received from Community Managers or Moderators is prohibited.

10. GAMEVIL USA asks that players keep the length of their posts to a moderate length. Writing long threads can invite other players to harass the poster as well as incite arguments between players. Players creating extremely long threads will be reminded of this policy and further lengthy submissions could be removed as well as disciplinary action taken against the forum account.

11. GAMEVIL USA with help from moderators monitor the forums. For information on what our moderators do please follow this link: http://m.gamevilusa.com/forums/showthread.php?34449-Moderation

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Customer Support

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  • Customer Support

    EDIT: Please use the links within the topmost message to get into contact with GAMEVIL's customer support. Everything below the first divider is outdated and kept only for archiving purposes.

    To contact GAMEVIL's Customer Support, please go to the Support Hub:
    https://www.withhive.com/help

    Select the game you are making an inquiry about, and then file a ticket under the appropriate section:
    General Support (bugs and troubleshooting, hacker reports, account recovery, etc.)
    Payment Support (missing IAP purchases)

    After filing your ticket, you should receive an automated response akin to the following:
    Thank you for contacting GAMEVIL USA.We apologize for any inconveniences this issue may have caused. Our primary goal is to provide a satisfying gameplay experience. We will contact you as soon as possible to assist in resolving the issue. Thank you for supporting GAMEVIL USA!
    Support should contact you via email afterwards to resolve your ticket, or make further inquiries if necessary.

    _______

    From GAMEVIL's support page:

    Thank you for contacting GAMEVIL USA, Inc.

    In order to provide a quicker and more efficient service,
    please classify your inquiry and click the subsequent link in order to submit a report.
    Upon submission of the form, a follow up e-mail will be sent with an update of your inquiry within 2-3 days.
    Due to the high volume of inquiries, our response may be delayed.
    However, please be patient as all reports will be processed.


    > General Support

    > Payment Support


    For all business inquiries, please send an e-mail to biz@gamevilusa.com, and for all press inquiries,
    please send an e-mail to pr@gamevilusa.com.
    If you are interested in joining GAMEVIL, please forward your resumes to careers@gamevilusa.com.

    Checkout more GAMEVIL Games on Google Play and iTunes.

    Connect with us at:
    Website: http://gamevil.com
    Facebook: http://facebook.com/gamevil
    Twitter: http://twitter.com/gamevil
    YouTube: http://youtube.com/gamevil


    _______

    Thank you for contacting GAMEVIL USA, Inc.
    In order to provide a quicker and more efficient service, please classify your inquiry and click the subsequent link in order to submit a report. Upon submission of the form, a follow-up e-mail will be sent with an update of your inquiry within 3-4 business days. Due to the high volume of inquiries, our response may be delayed. However, please be patient as all reports will be processed.

    > FAQs

    > Missing Purchase Items

    Thank you!


    _______

    For all business inquiries, please send an e-mail to biz@gamevilusa.com, and for all press inquiries, please send an e-mail to pr@gamevilusa.com.

    If you are interested in joining GAMEVIL, please forward your resumes to careers@gamevilusa.com.

    Best regards,
    GAMEVIL Contact

    Checkout more GAMEVIL Games on Google Play and iTunes.

    Connect with us at:
    Website: http://gamevil.com
    Facebook: http://facebook.com/gamevil
    Twitter: http://twitter.com/gamevil
    YouTube: http://youtube.com/gamevil
    Last edited by Chronomancer; 06-22-2015, 11:51 AM. Reason: Edited to remove outdated links.

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