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FORUM RULES (MUST READ)

GAMEVIL USA welcomes you to our community forums! We love being able to provide a place for our players to gather and discuss the games they play! Our players mean everything to us and we enjoy hearing your opinions (good or bad) about the products we provide to you. This means providing a safe, constructive and pro-active environment for every player new to veteran to come and provide their feedback, and hopefully make some new friends in the process! Below we have detailed the forums Code of Conduct with the intent to inform our players of the rules and regulations of using and posting on these forums. We hope you enjoy these forums as much as we enjoying having them for you! Thank you!

GAMEVIL USA Forum Code of Conduct:

Disciplinary action for violating forum rules will typically take one of the following forms, depending on severity:

• Warning
• Temporary Ban
• Permanent Ban

1. We encourage our players to create fun and innovative forum names that can distinguish themselves to the rest of the forum community. When choosing a forum name please be mindful of the community and refrain from using any names that contain profanity, sexual language/actions, and impersonating GAMEVIL employees. This includes abbreviations, slang, and other bypasses. Inappropriate forum names will result in the account banned from the forums.

2. We will not tolerate rudeness, insulting posts, personal attacks, harassment, name & shame, or purposeless inflammatory posts. Any abuse towards our Community Managers, in any form, will not be tolerated. If behavior is deemed to be toxic, Community Managers may ban forum members without notice.

3. We will not tolerate inappropriate, sexual, vulgar, discriminatory or offensive language of any sort, this includes simulated, insinuated and abbreviated swearing. We ask that all posts pertain to our games and posts referring to illegal activities (drugs, pirating, crimes), Sexual activities and Terms of Service abuse such as hacking, account trading, and account selling will be removed from the forums and the poster could face ban from the forums. This policy also includes inappropriate or profane language that could offend players who read them. Community Managers have a final say on what is deemed inappropriate and there will be no chance for appeals.

4. GAMEVIL encourages players to be active on the forums and feel safe while doing so. This means that spamming another player on their thread or creating a thread to denigrate another player will not be tolerated. Any player found spamming, harassing or flaming another player on the forums will have the posts removed and could face a ban from the forums.

5. We understand that players may have strong feelings toward a specific subject. However please refrain from creating multiple threads of the same topic or discussions to overwhelm the forums. Bumping (repeated posting on a thread to keep it going or visible) is also not allowed. Players found in violation of this will have the threads deleted and may be subject to forum ban.

6. Advertising referral websites, phishing websites, or other malicious links is strictly prohibited. This also includes threads that contain links to non-GAMEVIL games. Any players found posting these types of threads will be banned from the forums.

7. Always post in the correct channel. Unrelated posts will be deleted or moved. Any groups created within the GAMEVIL forums must be pertaining to GAMEVIL or GAMEVIL titles. Any created groups found to be related to any other subjects will be deleted and the creator of said groups could face actions taken against their GAMEVIL forum account.

8. Players found to be posting unapproved, unannounced, or unofficial content based on speculation is subject to deletion, or temporary account suspension. Action taken is based on severity of infraction. This includes speculated future content notes taken from any other site that isn't GAMEVIL USA, unannounced coupon codes, or third party fan sites that may feature potentially leaked content.

9. Do not post or send any (disciplinary) actions taken by Community Managers or Moderators, such as banning, deleting posts, etc. Posting or sending private messages that are received from Community Managers or Moderators is prohibited.

10. GAMEVIL USA asks that players keep the length of their posts to a moderate length. Writing long threads can invite other players to harass the poster as well as incite arguments between players. Players creating extremely long threads will be reminded of this policy and further lengthy submissions could be removed as well as disciplinary action taken against the forum account.

11. GAMEVIL USA with help from moderators monitor the forums. For information on what our moderators do please follow this link: http://m.gamevilusa.com/forums/showthread.php?34449-Moderation

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Don't discriminate your customers

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  • Don't discriminate your customers

    Dear GAMEVIL, do you always push the blame to Google for all IAP issues? At least look into my transaction history before making such claims.

    ALSO it would be nice to know who is on the other end responding to my queries, not just "GAMEVIL CONTACT". Anyone in your department could respond with anything & then deny it later.

    Thank you.

    Hello, this is my CS:

    65e4aa755b0796bc

    I've just had an issue several times today when I tried to purchase 2250 Stars by IAP of Fishing Superstars v1.3.0(G) on my Android Samsung Galaxy S3. Google Play returns Error "Payment Declined" when I try to complete the payment.

    Upon checking my Google Wallet account history it is apparent that Gamevil has blocked the transaction, probably due to my IP. Let me assure you, that I am an airline captain by profession & as part of my job, I travel all over the world. My airline base is in Jakarta, Indonesia but I live in Kuala Lumpur, Malaysia. As such, I do frequently hop in between these two places all the time.

    Also, I've previously purchased this same IAP package many times from Indonesia without any errors whatsoever & since this is the first time I've tried to purchase it from my home in Malaysia, this leads me to believe that Gamevil is declining the transaction.

    Please reinstate or release my account so that I may be able to perform IAP from anywhere in the world as it can be a little bit frustrating to miss out on the great deals that you offer!

    Thank you & hope to hear from you soon,
    Yuzree
    Dear Gamer,

    Thank you for the inquiry.
    Please be advised that we, GAMEVIL, do not have any right, or privilege to block, unblock your credit card.
    For issues regarding the card, we ask you to please contact the Bank or the Google Market directly.

    Thank you!

    Best regards,
    GAMEVIL Contact

    Checkout more GAMEVIL Games on Google Play and iTunes.

    Connect with us at:
    Website: http://gamevil.com
    Facebook: http://facebook.com/gamevil
    Twitter: http://twitter.com/gamevil
    YouTube: http://youtube.com/gamevil
    im sorry but this is not a credit card issue; my credit card is fine in fact i just used it to purchase USD100 worth of gems for DUNGEON HUNTER 4. GAMEVIL has the right to decline transactions that it deems suspicious. So, if you want my continued business, please look into this issue. Thank you.
    Dear Gamer,

    As previously said, we do not have feature to "decline" the credit card.
    We can "cancel" the transaction due to other issues or reasons, but we do not have a right to "Decline" someone's credit card.
    That's up to Google Checkout.

    Thank you,

    Best regards,
    GAMEVIL Contact

    Checkout more GAMEVIL Games on Google Play and iTunes.

    Connect with us at:
    Website: http://gamevil.com
    Facebook: http://facebook.com/gamevil
    Twitter: http://twitter.com/gamevil
    YouTube: http://youtube.com/gamevil
    Well then if you want to nitpick on terminology, it seems that you've "canceled" my transactions.

    When I suddenly find that I'm unable to purchase the $49.99 pack of stars when I used to (& frequently did) buy them without any issues whatsoever, I tend to lean towards GAMEVIL, & not Google, as the culprit for "canceling" my transactions, especially if you consider the facts I present below.

    I can purchase the $29.99 pack but then I'm not getting as much value for money as I would the $49.99 one. I'm only having trouble purchasing the $49.99 pack of stars.

    Is it part of your business model to suddenly make the best value for money items unavailable to your customers who purchase a lot & force them to buy the less attractive ones? It certainly seems so. A Google rep has also mentioned that some merchants "cancel" the transaction when they detect that it's coming from certain countries. How lovely.

    I regularly play & spend hundreds of dollars on IAP for other games as I've mentioned earlier without any problems. GAMEVIL is the only merchant I'm having this issue with. Obviously, Google has no restrictions whatsoever on my wallet & my account is performing normally as I've verified with them earlier.

    Well then, my judgement still stands. As I said before, if you want my continued business, FIX this issue. Stop discriminating your customers. Just because I make a transaction from Malaysia (or anywhere else for that matter) doesn't mean I'm a fraudster. I travel all over the WORLD for God's sake.

    I've STOPPED playing all GAMEVIL games until you fix my account & have informed me accordingly.

    As it stands, I've spent no less than $500 on IAP for GAMEVIL alone so if you decide to sweep my problem under the carpet, it's your loss not mine. I'll just spend my money somewhere else.

    Thank you,
    Yuzree
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