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FORUM RULES (MUST READ)

GAMEVIL USA welcomes you to our community forums! We love being able to provide a place for our players to gather and discuss the games they play! Our players mean everything to us and we enjoy hearing your opinions (good or bad) about the products we provide to you. This means providing a safe, constructive and pro-active environment for every player new to veteran to come and provide their feedback, and hopefully make some new friends in the process! Below we have detailed the forums Code of Conduct with the intent to inform our players of the rules and regulations of using and posting on these forums. We hope you enjoy these forums as much as we enjoying having them for you! Thank you!

GAMEVIL USA Forum Code of Conduct:

Disciplinary action for violating forum rules will typically take one of the following forms, depending on severity:

• Warning
• Temporary Ban
• Permanent Ban

1. We encourage our players to create fun and innovative forum names that can distinguish themselves to the rest of the forum community. When choosing a forum name please be mindful of the community and refrain from using any names that contain profanity, sexual language/actions, and impersonating GAMEVIL employees. This includes abbreviations, slang, and other bypasses. Inappropriate forum names will result in the account banned from the forums.

2. We will not tolerate rudeness, insulting posts, personal attacks, harassment, name & shame, or purposeless inflammatory posts. Any abuse towards our Community Managers, in any form, will not be tolerated. If behavior is deemed to be toxic, Community Managers may ban forum members without notice.

3. We will not tolerate inappropriate, sexual, vulgar, discriminatory or offensive language of any sort, this includes simulated, insinuated and abbreviated swearing. We ask that all posts pertain to our games and posts referring to illegal activities (drugs, pirating, crimes), Sexual activities and Terms of Service abuse such as hacking, account trading, and account selling will be removed from the forums and the poster could face ban from the forums. This policy also includes inappropriate or profane language that could offend players who read them. Community Managers have a final say on what is deemed inappropriate and there will be no chance for appeals.

4. GAMEVIL encourages players to be active on the forums and feel safe while doing so. This means that spamming another player on their thread or creating a thread to denigrate another player will not be tolerated. Any player found spamming, harassing or flaming another player on the forums will have the posts removed and could face a ban from the forums.

5. We understand that players may have strong feelings toward a specific subject. However please refrain from creating multiple threads of the same topic or discussions to overwhelm the forums. Bumping (repeated posting on a thread to keep it going or visible) is also not allowed. Players found in violation of this will have the threads deleted and may be subject to forum ban.

6. Advertising referral websites, phishing websites, or other malicious links is strictly prohibited. This also includes threads that contain links to non-GAMEVIL games. Any players found posting these types of threads will be banned from the forums.

7. Always post in the correct channel. Unrelated posts will be deleted or moved. Any groups created within the GAMEVIL forums must be pertaining to GAMEVIL or GAMEVIL titles. Any created groups found to be related to any other subjects will be deleted and the creator of said groups could face actions taken against their GAMEVIL forum account.

8. Players found to be posting unapproved, unannounced, or unofficial content based on speculation is subject to deletion, or temporary account suspension. Action taken is based on severity of infraction. This includes speculated future content notes taken from any other site that isn't GAMEVIL USA, unannounced coupon codes, or third party fan sites that may feature potentially leaked content.

9. Do not post or send any (disciplinary) actions taken by Community Managers or Moderators, such as banning, deleting posts, etc. Posting or sending private messages that are received from Community Managers or Moderators is prohibited.

10. GAMEVIL USA asks that players keep the length of their posts to a moderate length. Writing long threads can invite other players to harass the poster as well as incite arguments between players. Players creating extremely long threads will be reminded of this policy and further lengthy submissions could be removed as well as disciplinary action taken against the forum account.

11. GAMEVIL USA with help from moderators monitor the forums. For information on what our moderators do please follow this link: http://m.gamevilusa.com/forums/showthread.php?34449-Moderation

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2020 PRE REGISTRATION REWARDS NOT SENT?

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  • 2020 PRE REGISTRATION REWARDS NOT SENT?

    Where is the 2020 pre registration rewards ? I never received them

  • #2
    Originally posted by thinblueline View Post
    Where is the 2020 pre registration rewards ? I never received them
    Hey thinblueline,

    Please check the email you used to register for the event. We sent a link to that email with the rewards. Once you click the link, the rewards will be sent to your mailbox.

    If you are still missing your Pre-Registration rewards, please contact Customer Support and they will assist you as soon as possible.

    Thank you for your patience and understanding,
    OffTheWall

    Comment


    • #3
      Originally posted by thinblueline View Post
      Where is the 2020 pre registration rewards ? I never received them
      Hey thinblueline,

      Please check the email you used to register for the event. We sent a link to that email with the rewards. Once you click the link, the rewards will be sent to your mailbox.

      If you are still missing your Pre-Registration rewards, please contact Customer Support and they will assist you as soon as possible.

      Thank you for your patience and understanding,
      OffTheWall

      Comment


      • #4
        Pre registration rewards

        Originally posted by OffTheWall View Post
        Hey thinblueline,

        Please check the email you used to register for the event. We sent a link to that email with the rewards. Once you click the link, the rewards will be sent to your mailbox.

        If you are still missing your Pre-Registration rewards, please contact Customer Support and they will assist you as soon as possible.

        Thank you for your patience and understanding,
        OffTheWall
        Thank you for responding. I actually have 4 teams each registered with a different email. I checked each and everyone and there is nothing there. I reached out to support but I really don’t think they will look into this. I have reached out to them in the past and most times it takes months for them to respond. By then it’s to late. This is most disappointing thing that most players deal with .

        Comment


        • #5
          Originally posted by thinblueline View Post
          Thank you for responding. I actually have 4 teams each registered with a different email. I checked each and everyone and there is nothing there. I reached out to support but I really don’t think they will look into this. I have reached out to them in the past and most times it takes months for them to respond. By then it’s to late. This is most disappointing thing that most players deal with .
          Hey thinblueline,

          We apologize for the inconvenience. We'll forward your feedback for our development team to review and improve upon in future events. Please continue to reach out to Customer Support regarding this issue.

          Thank you for your patience and understanding,
          OffTheWall

          Comment


          • #6
            OFF THE WALL.........CUSTOMER SUPPORT IS NON EXISTENT

            Originally posted by OffTheWall View Post
            Hey thinblueline,

            Please check the email you used to register for the event. We sent a link to that email with the rewards. Once you click the link, the rewards will be sent to your mailbox.

            If you are still missing your Pre-Registration rewards, please contact Customer Support and they will assist you as soon as possible.

            Thank you for your patience and understanding,
            OffTheWall
            OFF THE WALL
            YOU GUYS NEED TO DO SOMETHING ABOUT THE LACK OF SUPPORT THAT THIS GAME PROVIDES. WHEN YOU RESPONDED TO ME ON APRIL 30 ABOUT ME NOT RECEIVING MY PRE REGISTRATION REWARDS, YOU MADE IT SOUND SIMPLE THAT ALL I HAD TO DO WAS TO REQUEST HELP FROM TECH SUPPORT. WELL I DID AND ITS NOW BEEN 16 DAYS WITHOUT ANY RESOLUTION. THIS IS UNACCEPTABLE AND YOU GUYS SHOULD REALIZE THAT. I MEAN SERIOUSLY , THESE SUPPORT TEAM NEEDS TO FIRED . COME ON ALREADY. BY THE TIME THEY GET BACK TO ME WE WILL BE ON MLB 2021.

            Comment


            • #7
              OFF THE WALL........
              YOU TOLD ME TO CONTACT CUSTOMER SUPPORT ABOUT NOT RECEIVING THE PRE REGISTRATION REWARDS WHICH I DID. THEY SENT THE SAME GENERIC RESPONSE TO ALL 4 OF MY ACCOUNTS . ......WE SENT YOU THE PRE REGISTRATION REWARDS COUPON TO EACH EMAIL ACCOUNT BUT THE REWARD COUPON IS NOW .......EXPIRED....... AND THERE IS NOTHING WE CAN DO FOR YOU? SERIOUSLY I KNOW THIS IS A BLATANT LIE SO I ASKED THEM TO SEND ME A COPY OF THE EMAIL WHICH SHOULD BE DATED THAT WAS SENT TO MY ACCOUNTS. SO FAR NO RESPONSE BUT IM SURE THEY WILL SAY THEY CANT DO THAT.

              THIS IS WHAT I MEAN WHEN I SAY CUSTOMER SUPPORT IS NON EXISTENT. WHO CAN I FURTHER FOLLOW UP TO WITH THIS ISSUE. GIVE ME SOMEONES NAME AND OR EMAIL ADDRESS THAT I CAN REQUEST ADDITIONAL HELP FROM. I DO SPEND MONEY ON THIS GAME AND I AM NOT LETTING THIS ISSUE GO AWAY.
              THANK YOU

              Comment


              • #8
                OFF THE WALL ANY COMMENTS ON TECHNICAL SUPPORT REFUSINGTO SEND ME PROOF
                OF THEM SENDING ME PRE REGISTRATION REWARDS TO MY EMAIL? I DIDNT THINK SO BECAUSE
                THEY NEVER DID. ITS EASIER TO LIE THEN SHOW PROOF. THINGS LIKE THIS WILL BE THE
                DOWNFALL OF THIS GAME.

                Comment


                • #9
                  Hey GM's,

                  We apologize for any issues related to the Pre-Registration rewards. Unfortunately, we're unable to investigate and assist you with that issue via the forum. If you are still experiencing any difficulties related to missing rewards, please reach out to Customer Support again with your information and they will look into it further.

                  Thank you for your patience and understanding,
                  OffTheWall

                  Comment

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